Average service price

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£ 1947
International move average
32% less than market avg.
£ 957
Local move average
4% less than market avg.
£ 1471
Long Distance move average
8% less than market avg.
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Review summary

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104 reviews

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Lucas Gnehm
Jan 31, 2021
International move from Bromley, Greater London to Vienna, Vienna

Avoid at all cost!

Initially, we had thought that we had chosen a great company with friendly people who cared. However, once we had signed things got a lot worse very quickly. Fundamentally, the packers are paid to stuff as much as possible into boxes as quickly as they can. If they have to destroy stuff to make it fit, so be it. Whatever has only emotional value, they are happy to destroy: rip apart delicate stuff or scribble with permanent marker on wooden furniture (!) and plastic containers because they know that the insurance company will not pay for emotional value and they are too lazy to write their numbers onto something where it causes no damage. In addition, they do not have to unpack - it is a totally different crew at the other end who will always claim that it was not their fault. Lots of things got broken on the way, even solid mirror wardrobe doors, side panels of bookshelves and wardrobes etc. On top, when we were in the middle of the loading, their operations called and said that the volume was 20% higher than they had estimated (they sent around their best estimator for the quote) and that we had to pay immediately (obviously at that point you have no choice but to pay up). Because every packer works on his own room, they had no idea who did some excellent packing (which we had, too!) and who did the shoddy job. They have zero oversight or quality control of the packers. Their incentives just are not aligned with the customer's interest, but only their own. Another example: The inventory list was totally useless, not just because you couldn't read their handwriting, but also because on 80 items they used the same words ("unit parts") independently whether it is bookshelves, wardrobes or any other furniture. The people who label the boxes are not the ones who packed it a day earlier! When you try to re-assemble e.g. wardrobes or bookshelves, cabinets, desks or tables, you have no idea what belongs together because they pack what is convenient for them, not what for you as the customer. Paying them for re-assembly makes just no sense. They also wrap everything with their tape even on things where the tape destroys the surface (e.g. on outside furniture cover which was waterproof before the stuck their tape on it). Again, they just don't care because they are paid to pack and somebody else will unpack, not them. They do not even use blankets or cling film to protect your stuff, just paper sheets and boxes.

In summary: they increase the price when you have no option but to pay up and will cause lots of damage. Don't be fooled by their friendliness at the beginning. You have been warned of what is to come. To be avoided at all cost! Even one start is one too many.

Move size: 4+ Bedroom Home Service cost: £20000

Thumbnail photo by Lucas Gnehm of Simpsons Removals Second thumbnail photo by Lucas Gnehm of Simpsons Removals
L Schiffer
Jan 14, 2017
International move from London, Greater London to Berlin, Land Berlin

Simpsons Removals.

DO NOT USE! Our mentions of the importance of pick-up and delivery dates were disregarded. Pick-up had to be delayed, due to late packaging materials. Delivery was DELAYED by a whole MONTH! No effort was made to compensate for us being without our stuff for a whole month. We were treated rudely from the head office, no efforts to appease us were made. On arrival we received broken goods and unsurprisingly - no compensation. For that price and if your stuff and dates are important to you - use somewhere else!

Service cost: £1252

Thumbnail photo by L Schiffer of Simpsons Removals
Official company response

We are sorry you are displeased with the service you've received from our company. With regards to the delay in pick up date, this was a matter discussed between both parties and was resolved in order to allow you enough time to pack your effects ptior to our team arriving.
At the time of booking we provided you with a provisional delivery date on our part load service. Unfortunately, unforseen circumstances beyond our control did result in the delivery date being cancelled.
With regards to the damaged effects, we are very sorry to hear this, but I can find no record of any correespondence from you to us advising of this.

Rob Norris
Feb 07, 2017
Long-distance move from Dartford, Kent to Lincoln, Lincolnshire

From Dartford to Sleaford.

Most of the promises made by Barry were kept. However we did not feel that they always shared information with one another. We did feel pressured into confirming our date, within 1hour of doing so our solicitor confirmed it needed to be changed, losing us £286 insurance. The actual move went well and the teams headed by Paul were efficient. We did have a couple of breakages, but as we packed ourselves we cannot blame the removals.

Service cost: £3360

Official company response

Hi Rob,

Thank you for your review and I'm sorry if Barry did not pass on all the information to the office, I just glad that everything went well on the day of your removal. We wish you all the best and again thank you for your review.

Steve.

Clare Clarkson
Jul 05, 2018
International move from Sevilla, Andalucia to London, Greater London

The worst removal company in the world !!

They are the worse removal company in the world.
They failed to collect a large proportion of my items from Spain having subcontracted out the job. The items were left on the steps to my house to be stolen.I in the end had to organise some men to collect them as they were incapable of sorting out another removal truck to help me. I sorted it from the UK !. They were very difficult about the delivery and kept changing the date. Telling my furniture was still in Spain. The rudest logistics woman I have even spoken to literally said" tough". I had many broken and badly packed items I.e My expensive French basin. Not bubble wrapped just a bit of tape. They are claiming I did not pay for the insurance when I specifcally did. Simpsons don't return my calls and basically don't care about their customers. NEVER EVER USE THEM. I am in shock at how dreadful they are. The story of hell is far longer but I think I have made my point. I felt severely ripped off and very Badly treated.

Service cost: €3000

Thumbnail photo by Clare Clarkson of Simpsons Removals Second thumbnail photo by Clare Clarkson of Simpsons Removals
Official company response

We are sorry you’ve felt it necessary to post a review like this, however, our reply follows:-

Our quotation and our invoice both clearly state that insurance for your goods is excluded, but that cover can be arranged at additional cost on receipt of a completed insurance proposal document. The quotation shows what the costs for insurance cover would be and the booking confirmation includes an insurance proposal for clients to complete, without
which, insurance cannot be put in place. Insurance is always invoiced separately to removal costs once the proposal form has been returned to us, so It is impossible to understand how anyone can claim they have paid for insurance when they haven't completed an insurance proposal and they haven't been invoiced for it. We quoted to provide a packing service limited to a specific number of boxes at your request, however, this did not extend to
furniture items which are blanket wrapped when stowed on the vehicle as is standard practice for removals to and from European destinations. You haven't mentioned that we collected 530cft as opposed to the 300cft estimated from the information provided to our sales team, nor that there were 160 steps up to the property in Spain, or that as a gesture of goodwill we credited the costs for the additional carry up and down the steps which were beyond the 30m standard limit included in the quotation. Our standard terms and conditions, approved by Trading Standards, do specify that we may sub-contract where we are unable to meet collection/delivery dates in accordance with a client's requirements. Our
records show that your calls and emails were always answered promptly and that at no time did any member of our staff indicate or imply that it was 'tough' as you say. We strive to ensure we cover all aspects of a clients move to make the whole process as seamless as possible. It is for this reason our booking staff always ask detailed questions about access at collection and delivery because, what we can't do, is to factor in variables that we are unaware of which could impact on the smooth operation of the removals process.
Having said all of that, we do wish you well in your new home in London.

Danielle Dunlop
Feb 14, 2017

Do NOT use Simpsons Removals.

Simpsons moved my house contents from Doncaster to France. They were not cheap and nor was the insurance policy they pushed on to me. I am 72 and had to move to slightly warmer climes for health reasons. The delivery was 2 weeks late and when the stuff was delivered and the Simpsons movers were leaving they stuck under my nose a completed form for me to sign. I wrote "unchecked" on the form because they gave me no time to check the items. They didn't check either and were desperate to leave. I was forced to sleep on the floor while I awaited delivery. When I unpacked I discovered several lost items so I made a claim. Simpsons denied they'd lost anything because I signed the form saying the delivery had taken place (2 large men stood over me while they shoved the form on to me). I then made a claim under the insurance that Simpsons broked on behalf of RSA. RSA won't pay because Simpsons say all the items arrived. I lost cutlery, a suitcase of clothes (France is cold in winter), a TV remote control (so the TV is unusable) and several other items. I live on a state pension and other small savings. Simpsons have exploited an elderly client and won't take responsibility for their negligence. Totally disgraceful. Do not use them. Many other testimonials tell other horror stories.

Service cost: £1300

Official company response

Dear Danielle. I would like to apologise that you feel our level of service was not up to our normal standard on your relocation to France. The service we provided was based on a part load service and I can see it did take longer than we would normally expect, so I'm sorry this happened. The transit times are a guide and the majority of the time these are met. As for the insurance I cannot comment on that, but will look into this for you.
Kind regards,.

Elli
Dec 10, 2016
Long-distance move from Dartford, Kent to Maidstone, Kent

Nightmare removal.

I would never, ever, ever recommend anyone to use Simpsons Removal firm, unless you want your carpets trashed, your furniture broken and be prepared for additional costs for boxes plus cost for delivery of boxes. It was raining on moving day and No dust sheets, or shoe covers and no mattress covers used, I found my white mattresses on the dirty van floor !!
There was no apology. I am quite shocked as the surveyor who came to the house was polite and promised sheets, covers and boxes etc.

Service cost: £860

Official company response

Hi Elli,

Can I please have your client ID number so I can look into this, as I can't find any detail on our system.

Steve.

Paul Feltham
Mar 01, 2017
Long-distance move from Dartford, Kent to Dartford, Kent

Fast, Efficient, Friendly.

The 3 guys allocated turned up exactly as stated, keen to get going. They worked incredibly fast and nothing was too much trouble for them. Before we knew it the lorry was almost full and the house practically empty. There were a number of odd shaped/sized items that probably could have been squeezed on but the guys didn't want to risk it, so ordered another small van to site. Great service all around from Gary, Roy and Alfie even when it started pouring down when unloading, they worked their socks off to get everything off of the lorry and into the new house asap. Thanks to everyone at Simpsons, we highly recommend these guys!

Service cost: £1800

Official company response

Hi Paul,

Thanks for your review and I will pass on your comments to the crew.

Steve.

Mike Barrett
Mar 07, 2017
Long-distance move from Dartford, Kent to Dartford, Kent

All went to plan.

Simpsons turned up promptly and had everything moving like clockwork after a short tour of the house. Within 2 hours the house was clear with minimal damage - most possibly caused by my poor packing. The lorry turned up at our new house within the hour and once again had all contents unloaded into the allocated rooms within a further 2 hours - it was sometimes difficult to keep up with the staff's speed as to where certain items should be placed as some of my location stickers had fallen off during the process. I would highly recommend Simpsons and consider the cost to be great value for money. We will be moving out again within the year and will definitely use Simpsons again.

Service cost: £816

Official company response

Hi Mike,

Thank you for your review, I will pass on you comments to the staff and we look forward to moving you again soon. We will try to get the same crew on your next move.

Steve.

Ian
Feb 13, 2017

Great serice.

Very happy with service from start to finish as we found everything was on time and in one piece the driver was polite and very helpful and put everything back together I found the whole process from start to finish stress free and easy to manage I would have no problem recommending simpsons removals and would defiantly use them again although we won't be moving again for some time.

Service cost: £570

Official company response

Hi Ian,

Thank you for your review, I will pass on your kind words to the staff and crew involved in your removal.

Steve.

Mrs Ozer
Jun 22, 2015
International move from Birmingham, West Midlands to Barcelona, Catalunya

Lying company.

DO NOT USE SIMPSONS we moved to Turkey 2 months ago and are still waiting for our furniture only to be told today that it will be even longer coming.  After they picked it up from the UK they held it for 1 month before it was shipped and never told us but when we booked with them we were told definatly we would have our furniture when we arrived in Turkey.  They do not answer emails and not return calls.  I spoke to 1 employee 1 week before we left for Turkey who was down right rude and left me in floods of tears he said it was my problem not his not one of them has sympathised about how they have left us with no furniture for 2 months we sit on the floor we sleep on the floor.  We are distraut DO NOT USE THEM.

Service cost: £2000

Official company response

Hi Mrs Ozer

Thanks for your review.

Sorry to hear you had a bad expeirence, I belive the option of a sole use container was offered to you for a direct transit but you had opted for our shared service which unfortunatley dosen't come with date timelines for shipment, that's how such an economical price is given to our clients for this service.

Our apologies again.

Thank you.

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Company Info

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Their address is Blue Hawk House, A1, Manor Way Business Park Manor Way, London, but removals usually cover a much larger area.

Company Notes

Simpsons Removals & Storage Ltd provide UK, European and International relocation services, storage, excess baggage and trade shipping services.

To find out more about our overseas removals services please use the navigation at the top of this page or just call us on 01322 386 969 or freephone 0800 515930. To get a fast quote for an overseas move, just follow this international removals link.
If you are looking for an international removals firm you can trust to deliver your goods safely and on time to your new home, think Simpsons Removals & Storage Ltd!

Is Simpsons Removals a registered company?

There are no regulations or any required licences for removal companies that operate in the UK; however, if you want to avoid potential issues, check whether the firm you have chosen is registered as a legal business. Verify Companies House records of Simpsons Removals here and make sure the removal company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of Simpsons Removals here.

How to check if Simpsons Removals is trustworthy?

For extra peace of mind when hiring Simpsons Removals you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is Simpsons Removals cost for local moves?

We have calculated an approximate local moving market average price from 209 reviews of people moving within Greater London to be £998.

From 20 local reviews for Simpsons Removals, we have calculated an average moving cost of £957 for local moves.

This could mean that Simpsons Removals is cheaper with about 4% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Simpsons Removals cost for long distance moves?

From 941 reviews of people moving long ditance, we concluded that the market average costs are around £1600 when moving long-distance.

For Simpsons Removals, we estimate that their average long-distance moving costs will be around £1471, based on 10 long distance moving reviews.

This could mean that long-distance moving services costs of Simpsons Removals for moving between states is cheaper with about 8% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

What is Simpsons Removals cost for international moves?

From 225 reviews of people moving from one country to another, we concluded that the market average costs are around £2856 when moving internationally.

For Simpsons Removals, we estimate that their average country to country moving costs will be around £1947, based on 40 international moving reviews.

This could mean that country to country moving services costs of Simpsons Removals is cheaper with about 32% from the market average.

Note that these international moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like home size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from international movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Simpsons Removals. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Simpsons Removals - a professional company located in Blue Hawk House, A1, Manor Way Business Park Manor Way, London. Discover London, Greater London moving companies.

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