Simpsons Removals

I thought how professional the person who quoted for my move was. They were cheaper that their rivals. However on the day I rang to confirm booking and just two weeks prior to move date (because of a delay in exchange) I was told that the quote was wrong and they added £300 to my bill. Not happy but I could not back out at that stage as it was too close to the completion date. Very much not happy at all. The guys who actually did the move were fantastic and I would recommend the individuals.

Service cost: £1900

This seem to be their norm these days. I shipped my cargo from UK to Johannesburg, South Africa. It took them a rather long period to get the cargo to South Africa. When it finally got there, they subcontracted to a company called Advance Transport in Cape Town who claimed to have handed my cargo to H&M Removals. I asked them for the Way Bill and they did not seem to know what this is. For a professional company, I wonder how they are still in business. For a while, neither Advance Transport nor H&M Removals could locate my cargo! I had to call all three companies severally before they could finally locate my cargo. When the cargo arrived Johannesburg, H&M Removals would not deliver to my address because they were on "skeleton staff"! I had to hire a truck to pick up my items myself! and lo and behold, as expected, one of my items was stolen!  This is what I found about Advance Transport on the net http://hellopeter.com/advance-transport/complaints/advance-transport-couldnt-be-less-interested-1149753. This is exactly the same attitude I received from them. Old habits die hard they say! My recommendation? I would shop around for companies that actually care about you and who understand what it means to move from one country to another. As if it is not stressful enough, some think they can do what ever suits them and the customer can do nothing. Well, I have news for you! Times have changed and the social media has given us the power we need to bring companies like yours to your senses!  .

Service cost: £800

Due to an unplanned delay in my buyer transferring his funds to my solicitor, we had an extremely stressful move day. The guys at Simpson's kept us sane and entertained us throughout the experience; also helping us through the legal process and dealing with our buyer. We completed five minutes prior to our solicitor going home for the evening. They come highly recommended and we will certainly recommend them to family and friends for moves both in the UK and further afield.

Service cost: £1250

The initial contact with Simpons was quite impressive. A good surveyor and prompt response from the office. They seemed to be very professional. However on moving day they sent one packer (a casual worker) who said 'they didn't realise it was a full-pack at the office.' They managed to get some more people in later in the day but they were running so far behind that we had to leave some things behind. Fortunately our son and his family were moving into the house a few weeks later so there was time to sort it out.
When they arrived at our new home it was raining and they put no cover down on the carpets (which were very light and had just been cleaned).
If you are considering this company - think again!

Service cost: £2000

Once the international third party sole trader which Simpsons-UK had given our money to in order to handle delivery and 'destination services' disappeared, Peter Simpson was quick to remind us of the clause in the contract we signed with them that the customer has to pay any costs arising from such circumstances. From then on we were at the mercy of these third parties with virtually no support from Simpsons-UK except long and patronizing emails from Turner demanding us to 'just pay them'. Late delivery, poor communication, loss of money, rude suppliers - it was a horrible experience. If you pay Simpsons-UK to move your possessions internationally you will pay for their poor choice of global agents, which they will not even contract, just prepay with your money. Why use Simpsons-UK at all? Just go and research local contractors in the country you are moving to. Simpsons-UK made our move an awful experience and their replies to others in this list demonstrate their arrogant approach to customer service.

Service cost: £3000

Never, I repeat NEVER use Simpsons removals.  They refused to unpack any of my furniture apart from 2 beds (which they whinged constantly about) I only found out that it did not include flatpacks on arrival (and everything had been flatpacked) but even the items that hadn't they refused to unpack.  They left me their own rubbish to clear aswell as the debris they were contrated to remove. The delivery men were also intimidating, lazy and rude. On complaining I have basically been tough and I'm lying! Now I wonder where those delivery men get their manners from.. Absolutely appalling company. .

Service cost: £1400

I had a fridge and washing machine in storage with Simpsons for 2 years and they stored both items with the doors shut rendering both items useless. They then refused to replace them by saying that it is there policy to store these items with the doors shut and it was my fault for not drying them out properly. They also damaged quite a few items and at one time refused to believe that I had a complaint although I had asked for and filled in a claim form. In my opinion they are not professional and there staff do not seem to care about your personal property. The speed there drivers drive those vans its surprising that they do not damage more items because I have seen them go past me like the wind. They do not take care with your items and when asked to put items in the garage they just dump it without any thought. It took me 9 months of fighting to get any sort of compensation and that still did not cover the cost of the fridge and washing machine. They seemed to rely on playing the long wait expecting the person with the complaint to give up as they loose the will to fight. In my opinion stay clear. .

Service cost: £1078

I paid Simpsons to ship goods as part of a consolidated container on the 29th of September 2012 to the US East Coast.  At the time of booking, I was assured that while they could not give me definite delivery times, it was normally between 8 - 10 weeks with a maximum of 12 weeks. On that basis I booked with them. I finally received my goods about 24 weeks after I gave it to them - on March 17 2013. Their customer service is very poor - when I asked when I would get my goods, their only response was that in their terms and conditions, they do not guarantee delivery. They then asked me to pay an additional £1,200 if I wanted my goods delivered on time. Alternatively, they  told me to come to their warehouse and take my goods and that they will then charge me for storage!! Without doubt, the worst consumer experience of my life.    .

Service cost: £2000

I wish I’d seen this site before booking Simpsons for my move, I wish I’d thought to look for a review site. I can only agree with what has already been said. Worst moving experience ever. Bought the packing service and was left without phone, internet, microwave and very nearly kettle for 3 days, on the move day they tried to leave before my things were out of the house and then broke my sofa, kitchen table and about 14 other (smaller) things. Total carnage and a complaint isn’t worth the effort (although I have tried). .

Service cost: £1272